A B2B supplier selling through a nationwide dealer network put a modern ordering layer in front of its existing core system, cutting order processing time by more than half without replacing the core.
About the client
The client is a B2B supplier in Japan selling through a nationwide dealer network. Dealer prices depend on each dealer's individual contract.
Challenges
The supplier's existing ordering process relied heavily on manual data entry. Orders received through web forms and fax had to be re-entered into the internal system, while dealer-specific contract prices were applied manually.
Manual order entry
Orders received through web forms and fax had to be manually entered into the internal system by office staff.
Pricing errors
Dealer-specific contract prices were applied by hand, allowing pricing mistakes to reach customer invoices.
Slow order processing
Order lead times depended on how quickly the office could manually enter and process incoming orders.
Core system dependency
The existing internal system had to remain the single source of truth. A full replacement was not part of the solution.
Solution
TPS developed a modern B2B ordering portal that handles order validation, dealer-specific pricing and approval before passing clean orders to the existing core system.
Dealer-specific catalogues
Provide each dealer with access to its own product catalogue and contract prices through a 24/7 ordering portal.
Automated pricing and validation
Move order validation, dealer-specific pricing rules and approval workflows from manual operations into the portal.
Integrate the existing core
Connect the new ordering portal to the existing internal system, ensuring the back office receives validated orders without replacing the core.
Continuous enhancement
Continue operating and extending the B2B portal over three years after its initial launch.
The new portal removes two manual steps while preserving the existing core system.
Before and after: manual order entry and pricing move into the new portal, while the existing core system remains the single source of truth.
Results
The new B2B ordering portal reduced manual processing while allowing the supplier to retain its existing internal system.
More than 50% faster processing
Order processing time was cut by more than half, measured on the order-to-confirmation cycle before and after launch.
Automated contract pricing
Dealer-specific contract prices are now applied by the portal instead of manually, removing the manual step responsible for invoice errors.
24/7 dealer ordering
Dealers can place orders through the portal at any time, using their own catalogues and contract prices.
Three years of operation
The existing core system remains integrated with the portal, which has continued operating and receiving enhancements for three years.
Measured on the order-to-confirmation cycle before and after launch.
Illustrative comparison based on the reported reduction of more than 50%. Exact elapsed times were not disclosed.
Why it matters for you
Application modernization does not always require replacing your core system. Introducing a modern ordering layer can eliminate manual processes, improve ordering efficiency and enhance the dealer experience while the existing core system continues operating.
Start with a 30-minute assessment
Bring your current system and the question you are trying to answer. TPS comes back with a written view of options, not a sales deck.
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