An interior and home goods company in Japan moved its storefront off a hosted service onto the TPS EC Platform in about six months, then modernized its back office module by module.
*Measured on one 2,000-product supplier catalogue before and after AI-assisted intake.
About the client
An interior and home goods commerce company in Japan serving both consumers and business customers. The company had grown on a hosted e-commerce service and carried a catalogue of more than 25,000 SKUs together with active customer contracts.
Challenges
The business had outgrown its hosted platform, while everyday commerce operations remained split across the vendor's tools and spreadsheets. The migration also had to protect live selling and billing.
Limited control and rising costs
Customisation waited on the vendor's roadmap, while platform fees scaled with sales.
Data held in a hosted system
Catalogue, customers and active contracts lived in a system the company did not control.
Fragmented back-office work
Order intake, purchasing and contract work ran on spreadsheets and the vendor's tools.
Zero-disruption requirement
The storefront had to keep selling and billing throughout the transition.
Solution
The storefront moved first; the back office followed on the same platform, one module at a time. TPS also introduced AI-assisted product onboarding to simplify intake from around 100 supplier catalogues.
Rebuild the storefront
Rebuild the consumer storefront on the TPS EC Platform and take it to production in about six months.
Migrate in stages
Move products, customers, orders and active contracts step by step, validating each stage before the next.
Cut over around billing
Schedule the final cutover around the billing calendar, with no customer-facing downtime and no missed billing cycle.
Extend to back office
Add order intake, purchasing and contract management on the same platform after launch.
Automate catalogue intake
Move intake from around 100 supplier catalogues to AI-assisted product onboarding.
Before and after: a hosted service plus spreadsheets becomes an owned platform covering the storefront and back office.
Results
The staged migration maintained business continuity while bringing commerce and back-office operations onto one owned platform.
Owned commerce foundation
25,000+ SKUs and active customer contracts migrated to the TPS EC Platform.
Continuity at launch
Consumer storefront live in about six months, with no customer-facing downtime and no billing cycle missed.
Connected back-office workflows
Order intake, purchasing and contract management extended on the same platform after launch.
One engineering team
A single engineering team has worked across the storefront and back office since launch.
Faster catalogue onboarding
On one 2,000-product supplier catalogue, AI-assisted intake reduced onboarding from three to four weeks to under one week — approximately 80% less time.
Bars illustrate the approximate reduction in elapsed time. The measurement applies to this one catalogue.
Why it matters for you
Start with a 30-minute assessment
Bring your current system and the question you are trying to answer. TPS comes back with a written view of options, not a sales deck.
BOOK A 30-MIN ASSESSMENTEC Platform · Application Modernization
